Visitor Information
Wookey Hole Caves
Wookey Hole,
Wells,
Somerset BA5 1BB
Tel: 01749 672243
General Information:
Its advisable to wear sensible footwear as parts of the cave may be wet with uneven natural surfaces.
After your cave tour feel free to walk around our valley and mill at your leisure, you may leave the mill and re-enter at anytime during the day on production of you wookey pass badge.
Whether you visit in the summer or winter it is wise to allow more than two hours for the complete tour of the caves, valley and mill.
Disabled Facilities:
Unfortunately access to the caves and valley proves too difficult for wheelchairs or the severely disabled.
Visitors in wheelchairs are most welcome in the mill where they can watch a virtual reality tour of the caves and valley while they wait for their family to join them and experience the rest of the tour together.
Half price discount is available for disabled visitors, and one companion/helper who wish to visit the Mill only
Disabled toilets are provided in the car park and mill.
FAQs:
Can we take buggies/pushchairs into the caves?
Due to the number of steps and uneven terrain, buggies and small children need to be carried through the caves; you are welcome to use your buggy/pushchair everywhere else on site. We do hire out light weight buggies that are easy to carry around the caves and can be used everywhere else on site – to hire these please ask at the ticket desk on arrival (£10 refundable deposit required)
If we have experienced heavy rain fall, will the caves still be open or will they be flooded?
We are able to control the flow of water through the caves. Flooding is extremely rare and has only happened once in the past 10 years.
Are dogs allowed into the attraction?
No, the site is unsuitable for dogs (Except Guide Dogs), there are however scenic walks and areas to visit with your dog around the local village.
How long does the tour around the caves last?
The cave tour last for approximately 35 minutes.
Do you have car parking facilities for camper vans?
Yes, we have a very large on site car park which is free of charge.
Can tickets purchased online be collected on the day of our visit?
No. Online tickets are sent by Royal Mail First Class post only.
Do you have a restaurant on site?
Yes, we have a 400 seater restaurant that serves Hot and Cold food – hot food service finishes at 3pm.
Can we re-enter the Mill and attractions after we have gone back to the car?
Yes, you will be given stickers when purchasing your tickets and these will allow you to re-enter the mill and valley at any time during the day.
Do we still have to pay the full price if we are not visiting the caves?
Yes. The only exception to this is disabled persons who are physically unable to visit the caves in which case half price tickets will apply to the Mill and Valley.
If I purchase advanced tickets do we still have to queue?
On arrival please pass the ticket desk and make your way to the cave entrance, advance ticket holders can proceed straight to the caves.
Does the ticket include everything on site?
Yes, the ticket price is inclusive of all attractions on site.